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Tel/Text: 07356092444
These Terms and Conditions represent a contract between That’s Damn Handy Window Cleaning and the Client. The Client agrees that engaging That’s Damn Handy Window Cleaning, including verbally placing an order for services when meeting or by telephone or email and/or website or any other communication medium shall constitute the Client’s acceptance of these Terms and Conditions. Unless otherwise agreed in writing by a Director of That’s Damn Handy Window Cleaning, these Terms and Conditions shall prevail over any other Terms of Business or Purchase Conditions put forward by the Client. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of That’s Damn Handy Window Cleaning. That’s Damn Handy Window Cleaning retain data from customers in the form of Name and relevant contact details. This information is for the use of That’s Damn Handy Window Cleaning and will not be sold or passed on to third parties. Our Services That’s Damn Handy Window Cleaning will provide to the Client a professional quality-assured Cleaning Service at an agreed cost. Due to the nature of window cleaning with the water fed pole, we advise customers that the best results come after the first two or three cleans. During the first clean, we remove a build-up of dirt that may have accumulated over time. However, although the windows have been well cleaned, small amounts of dirt may continue to trickle down and there may be a few spots afterwards. Over the next couple of cleans, when done regularly, the window cleaning reaches the best standard. We therefore recommend allowing two or three cleans to get a full picture of the good results that can be expected. Tough stains such as bird droppings may take two or three cleans to completely disappear. Payment You are required to pay within 48 hours of the cleaning date. We accept payments by cash, Pay Pal or bank transfers. If non-payment exceeds 7 days That’s Damn Handy Window Cleaning will add a late payment charge of £10.00 to cover additional administrative costs. If you fail to pay within the stated times above and the outstanding balance continues to be unpaid for more than 14 days That’s Damn Handy Window Cleaning reserve the right to suspend your cleaning or replace your place on the round with another customer. If we then fail to receive monies owed within 30 days we have the right to contact a collection agency to recover the debt, you will be liable for all related charges, collection agency fees and court related fees. Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and cleared. We cannot accept any liability for payments that have been lost in the post. We strongly advise against sending cash in the post. Copies of all reminders will also be submitted to Experian which may affect your credit rating. Weather Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year-round regular service. We will clean your property in all weather conditions including mid to light rain and very low temperatures unless we give prior notice. Ingress & Egress Should we be unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides and charge accordingly. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have you on our Facebook page by sending a message to us via the page so we can send visit reminders. If we deem it safe to do so we will from time to time gain access to your property by unlocking your access gate. If you do not wish us to do this, please inform us so we can put it on your records. We will endeavour to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them. Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property, we will be unable to clean it. Cleaning Frequencies That’s Damn Handy Window Cleaning ask for window cleaning customers to state clearly the frequency of cleans wanted. For 4 or 8 weekly window cleaning and you will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed. We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, bad weather, staffing levels, etc, it is not always possible to supply an exact date. All quotations are based upon agreed frequencies. Should you break this agreement by postponements to this service, once service is re-established, the first clean can carry a surcharge. Our regular window cleaning round is approximately 4 or 8 weekly. Staff holidays, sick leave and bad weather can affect our schedule. Also, at the end of each year we optimize our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility. Damages We do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, =; decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc. Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double-sided tape used to stick the bars to your glass loses its adhesion. Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it’s just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to “as new” condition. Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass, we will bring over a brush and ask if you can scratch the glass again. If you succeed, we will pay to replace the glass. Health & Safety That’s Damn Handy Window Cleaning takes all issues of Health and Safety seriously. This includes the wellbeing of its Clients, Customers and members of the General Public. Prior to commencing work, a visual assessment will be carried out. If we deem any conditions unfit or hazardous, work will not continue until conditions are improved. This specifically refers to [but is not limited to] Hazardous Areas due to Construction Work or Stored Materials, Broken Fences and Perimeters, Overgrown Trees and Plants, proximity to dangerous Chemicals or Fuels or other corrosive substances, surfaces made dangerous by eg Algae, Moss etc Areas that are inaccessible will not be cleaned. We work safely, and if asked will not undertake work that is unsafe. All items or obstacles should be removed by the Client from the areas That’s Damn Handy Window Cleaning need to access. We will need reasonable access to perform duties safely. Cancellation If you wish to cancel our services, you must provide at least 14 days’ notice via Facebook message, email or text before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. That’s Damn Handy Window Cleaning will send a text message or Facebook message 24 to 48 hours before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day.
These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales. We reserve the right to amend these terms and conditions without notice. That’s Damn Handy Window Cleaning. Tel/Text: 07356092444 Updated. August 2020 |